Hospitality Service Quality
To enable ākonga to understand service quality concepts in hospitality contexts.
| Information | |
|---|---|
| Course Code | DHSQ515 |
| Level | 5 |
| Credits | 15 |
Description
The learning outcomes for this course are:
Analyse systems and strategies for gaining customer feedback
Describe, apply and evaluate a range of quality management tools in the hospitality environment
Apply strategies to facilitate positive relationships
Delivered as part of the following programmes
- Bachelor of Applied Management (Event Management)
- Bachelor of Applied Management (Supply Chain Logistics)
- Bachelor of Applied Management (Marketing and Sales)
- Bachelor of Applied Management (Project Management)
- Bachelor of Applied Management (Human Resource Management)
- New Zealand Diploma in Hospitality Management (Level 5)