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Front Office Operations Management

To enable students to gain knowledge of international front office services and the processes and procedures required to ensure efficient and effective operation

Course Code AMFO621
Level 6
Credits 15


  • Explore the purpose and scope of front office operations.
  • Examine the key aspects of the guest cycle and cultural diversity.
  • Analyse and evaluate reservation systems and principles of revenue management.
  • Analyse the impact of relevant legislation on the front office.