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To enable students to develop professional customer service techniques that are culturally, socially and etically appropriate within a business entity.
- Work co-operatively and efficiently within a team and contribute to the achievement of objectives using problem solving and decision-making skills.
- Apply knowledge and skills of business technology and customer service techniques to provide administration support.
- Demonstrate knowledge of professional and ethical behaviours.
- Demonstrate effective and efficient communication and customer service techniques that supports stakeholder and operational expectations.
Delivered as part of the following programmes