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Customer Relations

To enable students to develop professional customer service techniques that are culturally, socially and etically appropriate within a business entity.

Course Code CBAT331
Level 3
Credits 15


  • Work co-operatively and efficiently within a team and contribute to the achievement of objectives using problem solving and decision-making skills.
  • Apply knowledge and skills of business technology and customer service techniques to provide administration support.
  • Demonstrate knowledge of professional and ethical behaviours.
  • Demonstrate effective and efficient communication and customer service techniques that supports stakeholder and operational expectations.